Medical & travel assistance
Global Medical & Travel Assistance
A medical emergency or a travel crisis abroad turns into a maze of phone calls, languages and fine print. One call to Azor mobilises our Alarm Center desk to sort it out.
On the medical side, we arrange doctor and hospital referrals, manage the case and liaise with your insurer on approvals and payment guarantees.
On the travel side, we handle emergency rerouting, lost or stolen documents, hotel stays and travel for family members, working hand in hand with your insurance provider, so you are not left sleeping on an airport floor.
How it works
From the first call to the handover
One call
Tell us what has happened and where you are, by phone, email or the request form.
A coordinator takes the case
One person on our Alarm Center desk owns the case from start to finish.
Medical and travel needs sorted
We arrange care, rebooking, documents and accommodation as needed.
Insurer kept in the loop
We liaise with your insurer on approvals and payment.
Until you are home
We stay with the case until you are safely home.
Questions
Global Medical & Travel Assistance FAQs
Do you only help with medical emergencies?
No. We help with medical and non-medical crises abroad, such as cancelled flights, lost documents or a family member who needs to travel.
Do you work with my travel insurer?
Yes. We liaise with your insurer on approvals and payment guarantees.
I have lost my passport abroad. Can you help?
We help you through the steps with the relevant consulate or embassy and adjust your travel plans around them.
Can you arrange travel for my family?
Yes. We arrange flights, hotel stays and local transport for family members who need to be with the patient.
Need help abroad right now?
Our coordination team is available 24/7.